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The deposit is one hundred dollars ($100) for water/wastewater service or an amount equal to two (2) months of estimated charges based upon historical usage at the location, whichever is greater. The deposit is one hundred fifty dollars ($150) for electric service or an amount equal to two (2) months of estimated charges based upon historical usage at the location, whichever is greater. Section 8-1C-3.12 and 8-2C-8 of the Naperville Municipal Code identifies the City’s requirements for utility deposits. Holding utility deposits helps reduce the city’s exposure to delinquent accounts.
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Learn how to read your residential utility bill. To start or stop an electric and/or water utility account, submit your request online through the Help Center. DPU-E Service Entrance Requirements Booklet - revised February 2014.Electric Service Rules and Policies - revised April 2021.The city requires a minimum notification of two business days to start or stop service. For customers who do not have a balance, a payment refund check is issued. Utility customers who lease residential or commercial property will have their security deposit refunded at the termination of their utility service. When an account is closed, the deposit is applied to the final balance. Utility customers who own their property will have their security deposit refunded automatically after two years of good payment history. To establish service, residents must register and pay a deposit at the City’s Finance Department. Naperville offers customers a variety of convenient payment options. Services and Resources for People with DisabilitiesĬonnection Procedures Electricity, Water and WastewaterĮlectricity, water and wastewater service is supplied by Naperville's Department of Public Utilities.Community Education and Crime Prevention.